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Can I cancel my order?
Do you have a minimum order amount?
Customs / Taxes / etc.
Is there a limit to the number of samples I can order?
Why do some of my Bath & Body products change color?
Why do some scents smell different once I apply/use them?
When is my payment due?
What payment methods do you accept?
Color Swatches
Shipping Options
International Shipping
Q: Can I cancel my order?
Can I cancel my order?
A:
You may cancel your order within the first 24hrs unless your order has already been shipped.
Q: Do you have a minimum order amount?
Do you have a minimum order amount?
A:
Unfortunately, yes!
As of November 18, 2009 we have a $10.00 Minimum Order Amount required to make a purchase (prior to shipping/taxes & after any discounts/coupons).
All orders that do not meet this requirement will be canceled.
Q: Customs / Taxes / etc.
Customs / Taxes / etc.
A:
I fill out a customs form for all International packages. All are marked "other" or "merchandise" with short descriptions such as makeup/bath & body/candle tarts etc. As far as the "value", I enter the total of your order as the value of your package (not including shipping costs). I will not LIE on custom forms, please do NOT ask me to!
Suds n Sass will NOT be held responsible for any fees/charges/taxes/duties etc that you may incur when your packages goes through customs.
Q: Is there a limit to the number of samples I can order?
Is there a limit to the number of samples I can order?
A:
Yes, there is a limit: 1 per color per order
Q: Why do some of my Bath & Body products change color?
Why do some of my Bath & Body products change color?
A:
Products may discolor due to the vanilla notes in many of our fragrances. Colors can range from light cream to dark brown, they are still perfectly fine to use and they do not compromise the integrity of the product!
Q: Why do some scents smell different once I apply/use them?
Why do some scents smell different once I apply/use them?
A:
This is because of your body chemistry! Everyone's skin reacts differently with fragrances and this is especially apparent after the fragrance has mingled with your skin and had time to sink in. Because of this, we do offer smaller sizes of most products so you can test them out before committing to a larger size.
Q: When is my payment due?
When is my payment due?
A:
All payments must be made at the time of the sale.
PayPal payments are due immediately at the time of sale. If I do NOT receive your payment or hear from you within 48 hours, your order will be canceled.
All payments being sent by mail (within United States) must be received by me within 10 business days. If I do NOT receive your payment or hear from you within that time period, your order will be canceled.
All payments being sent by mail (Internationally) must be received by me within 15 business days. If I do NOT receive your payment or hear from you within that time period, you order will be canceled.
**$50 fee for all returned checks**
Q: What payment methods do you accept?
What payment methods do you accept?
A:
We accept the following forms of payment:
-PayPal
-Credit Cards (visa, mc, disc, amex)
-Money Orders/cashiers checks ($50 fee for all fake money orders - my bank has been having a problem with these lately)
-Checks ($50 fee for all returned checks)
The Cash option is ONLY for friends/family that live nearby & are using Local Pick-up for their shipping option.
Q: Color Swatches
How accurate are the color swatches?
A:
Colors may vary slightly due to lighting & monitor settings. However, we try our best to take photos that look as close as possible to the actual color/shade.
Q: Shipping Options
What are my shipping options?
A:
Suds n Sass uses USPS for all orders (first class, priority or first class international). During the checkout process you will have the option of choosing one of the following options:
United States: first class (if light enough), priority, medium/large flat rate
International: first class or priority flat rate box
We also have a section in our shop called "Shipping Options" which will allow you to add extra services such as Signature Confirmation & Insurance etc.
Q: International Shipping
Do you ship Internationally?
A:
Yes, Suds n Sass ships anywhere & everywhere!
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